Please double check your order carefully before you finalize purchase, and when your order is placed and confirmed.

Due to high order volumes, and to keep fulfillment & shipping time to a minimum we’ve had to implement the following 2 policies:

1) We can not accept any order cancellations after 24 hours from order placement (it’s likely your order will be fulfilled or nearly so by that point). 

2) We can’t make any order edits, adjustments, swaps, etc. to orders once they are placed.

Thank you so much for understanding!

Returns, Exchanges, Damaged / Defective Products:

All of our products are carefully inspected before they are shipped.

Due to the nature of our products, used candles cannot be returned or refunded.

However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Natura Soy within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

Please contact us care@thenorthcandles.com for further details.